The Michigan Problem Gambling helpline that is currently in circulation (1-800-270-7117) is being replaced with the National Problem Gambling helpline.
However, according to the announcement, the old number will remain operational. The Michigan Department of Health & Human Services will receive all calls made to 1-800-GAMBLER from the state.
In addition, Michiganders can also access the hotline by chatting support staff online through 1800gamblerchat.org or texting 800GAM. All the available channels are designed to give all citizens access to trained support staff every day.
The National Problem Gambling Helpline Network connects individuals battling gambling disorders to well-trained support staff and professionals who offer assistance and resources in confidence.
According to a statement credited to MGCB's Executive Director Henry Williams in the official release, adopting 1-800-GAMBLER as the state-wide problem gambling helpline is the MGCB’s way of reinforcing “its commitment to ensuring a safe and secure gaming environment for players across the state by ensuring that resources for treatment and recovery can be accessed quickly and easily.”
The change is also a necessary measure to improve communication lines between vulnerable individuals and trained experts, the MGCB Executive Director revealed in the press release.
This new development is coming on the heels of a proposed $4 million allocation to the state's Compulsive Gaming Prevention Fund to sponsor the problem gambling hotline and $1.9 million earmarked to the Michigan Gaming Control Board for regulation.